Privacy Policy
Privacy Policy
Last updated: 18th September 2025
INTRODUCTION
IYOS Pharmacy Ltd (“we”, “us”, or “our”), a company registered in England and Wales (Company Number: 16498957). We are committed to protecting your privacy and handling your personal data in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.iyospharmacy.co.uk, access our digital services, or communicate with us through other channels (together, the “Site”). Please read this Privacy Policy carefully. If you do not agree with its terms, please do not use the Site.
We may update this policy from time to time. Changes will be reflected by the “Last updated” date above, and continued use of the Site indicates your acceptance of the updated policy.
INFORMATION WE COLLECT
We may collect personal information in the following ways:
Personal Data
Information that you voluntarily provide, such as:
- Your name, address, telephone number, and email address
- Date of birth, gender, and other identifiers
- Health-related information provided through consultation forms or contact with our clinicians
- Any information you share when booking services, requesting prescriptions, or signing up for newsletters
Technical Data
Information collected automatically when you access the Site, including:
- IP address, browser type, operating system
- Access times, pages visited, and referral URLs
Financial Data
If you make payments on our site, we may collect:
- Basic payment details (e.g., card type)
- Note: Payment transactions are securely handled by third-party processors, and we do not store your full card details.
Mobile Device Data
If you access our site from a mobile device, we may collect:
- Device type, OS, unique ID, and approximate location data (if enabled)
Third-Party Data
Data obtained from partners or integrations (e.g. if you link with NHS or other healthcare portals).
HOW WE USE YOUR INFORMATION
We process your data to:
- Provide and manage medical services, including prescriptions and consultations
- Confirm your identity and medical eligibility
- Communicate with you about your account or services
- Process payments, refunds, or returns
- Send service-related or promotional communications (with your consent)
- Improve the user experience and website functionality
- Maintain our compliance with legal, clinical, and regulatory duties (e.g. under the Misuse of Drugs Regulations 2001)
SHARING YOUR INFORMATION
We may disclose your information in the following circumstances:
Legal Obligations
To comply with legal processes, regulatory bodies, or to protect the safety and rights of others.
Service Providers
We may share your data with trusted partners who help us deliver our services (e.g. IT hosting, secure payment processing, couriers, clinical partners). All partners are contractually obligated to process your data securely and in accordance with this policy.
Marketing (with Consent)
With your explicit consent, we may share anonymised or minimal personal data with third parties to support targeted communications or service offers.
Affiliates
We may share your information with affiliated companies under Timeless Aura Ltd, if necessary for legitimate business purposes and in line with this policy.
TRACKING TECHNOLOGIES
We use cookies, pixels, and analytics tools to:
- Recognise your preferences
- Improve site performance
- Personalise your user experience
You can adjust your cookie preferences at any time through your browser settings. For more detail, refer to our [Cookie Policy].
DATA SECURITY
We apply appropriate technical and organisational measures to safeguard your data, including:
- Secure hosting and encrypted communications
- Role-based access controls for staff
- Regular audits and compliance training
No system is entirely impenetrable, but we take reasonable steps to mitigate risks and respond to data breaches appropriately.
YOUR RIGHTS
You have the right to:
- Access and request a copy of your personal data
- Request rectification of inaccurate data
- Request erasure (where lawful)
- Restrict or object to processing
- Withdraw consent at any time (for marketing or optional communications)
- Lodge a complaint with the Information Commissioner’s Office (ICO)
MANAGING YOUR INFORMATION
You can manage your preferences and account data by:
- Logging into your IYOS account
- Contacting us directly at the details below
If you close your account, we may retain some information as required by law or for legitimate business reasons (e.g. to comply with clinical recordkeeping obligations).
CONTACT US
If you have any questions or wish to exercise your data protection rights, contact us at:
IYOS Pharmacy Ltd
Company Number: 16498957
Email: Info@iyospharmacy.co.uk
Address: LG1 Cuffley Place, Sopers Road, Cuffley, EN6 4RY, Hertfordshire
